Val Tyler Training

Val Tyler Training

Practical workspace solutions for business

Val Tyler- capability profile
Resume :
Until recently Val Tyler worked as a full time trainer/consultant
for the Industrial Society, working within the "City Team".
Now she works as an independent trainer,
and as an associate for the Society.

Qualifications:

"A" level Art and English.
Member of the Institute of I.T. Training.
National Council for the Training of Journalists diploma.
Regular contributor to the "Office Secretary" magazine.
Member of the National Union of Journalists.
Women in Management member.

Specialisms :

Effective Communication Skills
Stress Management in the Workplace
Time Management for secretaries and management
Interpersonal Skills, Interview Techniques.
Instructional Skills for I.T. Trainers.
Making I.T. work for you

Val's background in administration, secretarial work, and management positions, (legal, medical and sales) and her years as a journalist working for local newspapers, means she brings her experience and expertise in communication skills to the training field.

CLIENT LIST . . . Current and recent :

Barclaycard and Barclay's Financial Services

The Department of Transport

Glaxo Holdings

Unilever

Save & Prosper Investment Group

Merrill Lynch

Personal Investment Authority

Securities and Futures Association

BT Legal Services

Wilde Sapte

Smithkline Beecham

Neville Russell

Val Tyler Training. Contact by Phone at 01992 575 174 or Email : valftyler@aol.com

Val Tyler Training
Top Five Courses:-
All the following courses are one day. - However they can be tailored to suit individual organisational requirements.

Effective Communication Skills
Objectives:-

improve your communication skills: understanding the barriers
apply the principles of good business writing
prepare and structure a report or letter
look at how to use technology effectively to communicate
meetings - how to organise, chair and facilitate effective meetings
Programme:-

What is communication?
Why is it important? What are the barriers to effective communication?
Writing skills - accuracy, brevity and clarity.
Technology - blessing or burden?
Report writing long or short - practical tips to get it right first time.
Action Session.

Next

Time Management for secretaries and management N.B. Management need to attend for at least three hours of this course.
Objectives:-

improve the working partnership of management and secretaries
clarify the complementary roles
communicate more effectvely

identify areas of work in which tasks can be delegated, so as to make more effective use of time

Programme:-

What management is, what managers do.
The complementary role of the secretary.
Systems and routines.
Creating a positive impression when communicating.
Increasing involvement through understanding.
Delegation.
Joint problem solving session with management.
Action plans to resolve the parameters.

Next

Stress Management in the Workplace
Objectives:-

learn about the effects of stress on the body, thoughts, feelings and actions
identify ways in which stress affects performance
learn the causes and differences between over-stress, under-stress and healthy stress
appreciate the cumulative effect of life-changing events and how to manage these changes
practice goal planning, prioritising and managing time more effectively
identify strengths and weaknesses in order to implement an action plan on return to the office
Programme:-

What is stress?
What causes stress and how does it manifest itself itself in individuals?
The calm oasis in the midst of confusion.
We need stress to live!
Practical ways to manage stress.
Action Session.

Next

Interpersonal Skills - Dealing with People
Objectives:-

greater understanding of assertiveness
awareness of the different types of behaviour
why we behave as we do
learning how to give feedback, criticism and praise constructively.
dealing with difficult people
developing a personal action plan for implementation in the workplace
Programme:-

Understanding the barriers to personal communication.
The effect of our behaviour on ourselves, other people and our organisation.
Why assertiveness skills are important.
Listening, questioning and observing others.
The importance of matching words with behaviour; the positive use of language and tone of voice.
Gaining co-operation and committment from others.
Action session.

Next

Presentation Skills - Interview Techniques
Objectives:-

help participants prepare and deliver an effective presentation
practical tips on writing notes and ideas for speeches
interviewing professionally - types of interview
questioning and listening skills
maintaining interest and putting themselves across clearly
Programme:-
Presentation

Clearing the way for understanding, overcoming the barriers to communication.
Getting to know the audience - understanding their level of needs.
Preparing a speech, notes timing and using visual aids to best effect.
Delivering a presentation using the skills imparted.
Action Session.

Interviewing

What is an interview?
Dealing with people at all levels.
The art of listening effectively.
Questioning skills.
Action Session.

Val Tyler Training. Contact by Phone at 01992 575 174 or Email : valftyler@aol.com

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